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Privacy Policy

Updated and Revised: October 2023

Glen Raven Material Solutions, LLC, Sunbrella Direct, LLC and Glen Raven Consumer Solutions, LLC (“we,” “us,” or “our”)  are committed to fair information practices and the protection of your privacy.

This Privacy Policy is provided to explain what information we collect, why we collect it, and how it is used. By visiting our website(s), including access to all content; submitting contact information; purchasing products; or subscribing to receive more information, you accept the practices described in this Privacy Policy.

 

Contents


What Information We Collect


When you visit our website or offices, we collect information that you voluntarily provide to us, and information that is passively or automatically collected from you. In this Privacy Policy, we refer to all of this collected information as “Information."

Information You Provide to Us

On the website you may request information, subscribe to a service such as a newsletter, request a service provider to contact you, order products or register to order products. To provide these services, you may need to provide us, personal information, such as: name, mailing or e-mail address, communication preference and details, geolocation, or telephone/mobile number.

When you visit our offices or trade show booths, you may provide contact details (including names, postal addresses, email addresses and telephone/ mobile numbers.

Information That is Passively or Automatically Collected

We, and our third-party service providers (“Partners”), may use automated means to collect various types of Information about you, your computer or other device used to access our website.  Examples of the types of automatically collected information may include: network or IP address and the type of browser you are using (e.g., Chrome, Edge, Safari, Firefox), the type of operating system you are using, (e.g., Microsoft Windows or macOS), the name of your internet service provider (e.g., Comcast, Verizon or AT&T), mobile network, device identifiers, device settings, browser settings, the web pages of the website you have visited, website visited before and after you visit our website, the type of handheld or mobile device used to view our website (e.g., iOS, Android), geo-location, login information, online activity, purchasing information, payment methods and history, and the content and advertisements you have accessed, seen, forwarded and/or clicked.

How Your Information Is Collected


Cookies and Other Technologies

To enhance your online experience, we and our Partners may use cookies and other technologies to run the website, or to advertise products to you when you visit other websites or apps. Cookies are small files stored by your web browser to retain your preferences.  These technologies may also be used to analyze how you interact with the website and elsewhere, and more generally, to learn more about you and what website services or offers you might prefer to receive.

We use the following cookies on our websites: required, functional, and advertising. We do not disclose Information to third parties in exchange for money. However, we do disclose cookies to advertising platforms to serve targeted digital advertisements. You can choose to opt out of advertising cookies at any time.

  • Required & Functional - Required cookies are necessary for basic website functionality. Some examples include session cookies needed to transmit the website authentication cookies, and security cookies. Functional cookies enhance functions, performance, and services on the website. Some examples include cookies used to analyze site traffic, and cookies used for market research.
  • Advertising Cookies - Advertising cookies track activity across websites to understand a viewer’s interests and direct them to specific marketing messages. Some examples include cookies used for remarketing or interest-based advertising. These cookies may be sent through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They do not directly store Information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising when visiting the website.

Opt-Out Options

  • Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
  • Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. 
  • Restrict, block or remove cookies through your web browser settings.
  • Disabling cookies through the Cookie Preferences link in the footer of our site.

You can also visit https://www.aboutcookies.org to for more information on how to manage and remove cookies. Please note that if you disable cookies, the website may not function as intended and your use of the website may be limited.

If you opt out of advertising cookies, you may still receive untailored advertising from us.

If you delete cookies, buy a new device, access our sites and mobile apps or other sites from a different device, login under a different screen name, or change web browsers, you will need to opt out again.

Do Not Track (DNT) Feature

Some browsers have a "Do Not Track" feature that lets you tell websites you visit, their advertisers, and content providers that you do not want your browsing behavior tracked. While your browser settings may allow you to automatically transmit a “do not track” signal, our website does not have the ability to respond to “Do Not Track” signals sent by individual users’ web browsers, so we do not alter our practices when we receive these signals.

Pixels

Pixels, like cookies, allow us to provide you with a better website experience. Pixels are tiny or transparent images that allow us to establish communication between you and a web server, which collects certain information about your computer or device. This information may include your IP address, browser type, operating system type, and identifiers that have been stored in cookies. We may use pixels on our sites to count the number of visitors to our sites and to recognize users by accessing unique identifiers stored in cookies that we have set on computers or devices. Being able to access these identifiers enables us to provide a personalized experience on our sites. We may also include pixels in advertisements or in email messages to determine what actions you may take.

Other Collection Methods

We may collect information from the following categories of sources:

  • Publicly available sources;
  • Third party (e.g., sanctions screening providers, credit reporting agencies, customer due diligence providers);
  • Our IT systems, including: door entry systems; reception logs; and security cameras.

Why We Use Your Information


We, along with our Partners, collect Information for the following purposes:

  • Communicate with you about the website or your account with us.
  • Fulfill your requests, including without limitation requests for newsletters, service providers to contact you and notifications.
  • Respond to your questions.
  • Communicate with you about other products, programs or websites that we think may be of interest to you.
  • Enforce the legal terms that govern your use of the website.
  • Detect and prevent fraud or other illegal activities as well as identify theft, security or safety risks to you or us.
  • Customize or personalize ads, offers and content based on your visits to and/or usage of this website or other online or mobile websites, apps, platforms or websites, and analyze how those ads, offers and content perform, as well as your interaction with them.
  • Perform analysis regarding how you use the website and other user analytics.
  • Provide advertising on our websites as well as on third-party sites and through off-line channels like direct marketing (for example email, mail and phone) and analyze how such advertising and direct marketing perform.
  • Process orders for products or services.

Share Information

We may share the Information we collect from and about you described in this Privacy Policy (subject to legal limits and notices you may have received depending on your relationship with us) with:

  • Affiliates and subsidiaries of Glen Raven.
  • Service providers we use to help deliver our products and/or services to you, such as payment service providers, warehouses, and delivery companies.
  • Other third parties we use to help us run our business, such as marketing agencies or communications companies.
  • Third parties approved by you, including other service providers or third-party payment providers.
  • Our bank(s).
  • External auditors.
  • Government agencies as may be required by laws and regulations.

Your Information; Your Rights


You may exercise your rights to:

  • Review a copy of the Information you provided to us;
  • Have the Information you provided to us updated or changed; or
  • Have the Information you provided to us deleted (with some exceptions).

You have the right to unsubscribe or withdraw consent at any time. To exercise any of the rights mentioned in this Privacy Policy or if you have questions or comments relating to this privacy policy or our use of the Information, you may contact us at privacypolicy@sunbrella.com or by calling 844.786.2735.

Your Rights – California

Under the California Consumer Privacy Act, California consumers have certain rights with respect to Information about them we have collected. If you are a California consumer, you may exercise the following additional rights regarding your Information, subject to certain exceptions and limits:

Verification

We may need to verify your identity before processing your request, which may require us to ask for additional personal information from you or require you to log into your account, if you have one. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.

 

Retention of Information


We will usually store the Information we collect about you for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests, records retention requirements, and applicable law. However, if necessary, we may retain Information for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax, and accounting requirements set by a legislature, regulator, or other government authority.

 

Confidentiality of Information


We regard the Information you provided to us strictly for communications between you, our company, and our affiliates and Partners.

Your information will not be (i) sold to any person or company; or (ii) shared with any person or company except as otherwise permitted in this policy or disclosure is required by law or to comply with a court order.

All information is stored on servers, which are protected by commercially reasonable measures.

We do not knowingly collect, use, or process Information of users who are under 13 years of age. In fact, the websiteis intended solely for users who are 13 years of age or older.

 


This site contains links to other websites and we are not responsible for the content, privacy policy, or business practices of these sites.

Changes and Updates to the Privacy Policy


We reserve the right, at any time and without notice, to make additions, changes, updates, or modifications to this privacy policy. Policy changes are in effect once posted to the site. Please refer to this policy periodically for any updates or changes. The terms of this privacy policy shall be governed by the laws of the State of North Carolina, without regard to conflicts of law principles, and the exclusive venue for any legal dispute regarding this privacy policy shall be in the state and federal courts located in North Carolina.